m: attah joseph [mailto:attahjosephdorcas@gmail.com]
Sent: Friday, May 01, 2015 12:39 PM
To:
Sadiq, Gboyega; Uzoka, Kennedy; Isiaka, Usman; Okeke, Dan;
oduoza.phillips@ubagroup.com; donatus.nwakolo@ubagroup.com; Oje,
Temitope; Jamgbadi, Kayode; Akagwu, Arerepade; alltellers@ubagroup.com;
CFC; Elumelu, Tony
Subject:
This may not sound very serious
to the ears of UBA management but if not looked into in a short possible
time. It will destroy UBA as a bank.Service failure can’t be addressed
without addressing the root causes of service failures amongst service
custodians which are the ST and ASO(The contract people).The ST and ASO
remain the strong backbone of UBA operation. They cant give what they
don’t have. You can’t give happiness when you are not happy.There are
poorly treated.
(1)Every branch of UBA have 70% of its staff
members as either ST (64,000) monthly salary or an ASO (74,0000)monthly
salary. The bulk of the bank operation lies in the hand of these
categories of people. These category of people are sure of not having
future in the bank, so there are less conscious of being sacked, because
no terminal benefit. Meaning there number of years spent has no basis
in their life. That is, there are laborers. Take the survey of these
categories of people, there are always with their CV in their cubicles.
Instead of concentrating on service to customers there are busy giving
their cv to customers. Virtually all customers know their salaries. So
how do they earn respect from the customers?
(2)UBA as a bank
preach integrity but the management lack such viruture.So many ASO and
St have gone to school and obtained B.sc,but the management chooses to
hire fresh graduates and wants the fresh graduate to supervise the
people who have the same qualification with them. Human nature is
jealous and the only option is to frustrate the new hires thus causing
strife and making the bank lose money and customers because there is not
team spirit. Last two years HR invited people to conversion chart and
till this moment nothing has been done.Instaed they keep deceiving us
and that is not proper.
(3) I joined the bank at age 25. Now I am
35 years old. I am married with 2 children. How can I pay school fees,
pay rent, and cater for my family with 64,000 and you want me to be
happy serving your customers and you eat fat salaries at management
level. A lot of tellers are stealing from the bank ranging from cash
suppression and borrowing money from customers without repayment.
4)
Tellers are treated like slaves in UBA. We work the hard work and the
bom and cash officers go home with fat salaries with doing little. They
push the bulk work to CRO, tellers, while we are sweating, there are
making calls and smiling while we don’t have access to even reach our
families during break.
5)Conduct a research amongst the frontline
officer and you will find out that 99% are not happy. The boms treat
tellers like rags and insult them. I am aware of teller who complained
of bad working condition of maraba business office to mr kendy uzorka
.The power that be sat on his conversion since 2010 and refused to
convert him because he reported to Mr. KENNEDY instead of the AOM. What
an intimidation
6) Some ASO has performed well more than Et and
ABO people like ogodi ptarick,Cecelia nwafor,ngozie mba,owoade bayo,lina
anuforo and they have worked with their strength and mind for UBA still
the bank refused to convert them. Hard doesn’t pay for contract staff
in uba too bad.
(7)Teller in UBA don’t dress well. You only talk
of dressing well when you can feed well.Go to Zenith bank and see how
tellers are properly dressed. The frontlines are neglected.
Many AOM don’t allow tellers go for leave,. It is a thug of war for
tellers to go on leave. This kind of altitude is worst with OJE temitope
of markurdi cluster. Virtually all tellers who are in that region
complain of his denial of people going on leave unless you bow and kneel
down for him. Is it right?
(’9)You don’t have control officers.
They are lazy bunch of people.Instaed of doing work that will add value
they choose to fight operation staff. Especially rosemary in Abuja
region. There are not adding value.They borrow money from operation
staff.Team up to eat overages in atm machines.
(9)Some tellers
bring bottled groundnuts,shirts and clothing materials to sell to
customers while attending to them.Investigate.These portray bad image
because what they earn is the leave allowance of the so called ABO who
don't know anything.
SOLUTION.
(1)There should be an immediate town hall meeting to restore the confidence of these category of staff.
(2)Salary
Increase amongst these categories, House rent and transport is killing
in Abuja expt you want your tellers to be stealing and be prepared for
many court cases and this will portray a bad image for the bank as it
will send signal that uba staff is thieves.
(3)Loan should be made easy for staff to take. We are not running away. We can’t access loan too bad.
(4)Arerepade
Cecilia should be made to train all boms and AOMS on how to have good
relationship with tellers, she has it but others are proud
(5)Tony elumelu do share little stipends for us while he was CEO.Please once in a while encourage us
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