Washist provides an affordable and convenient service that alleviates the chore of laundry. Currently operating at Yaba in Lagos, we are recruiting qualified candidates to join our team and support our rapid growth in the position below:
CUSTOMER EXPERIENCE OFFICER
JOB DESCRIPTION
You will report to the VP of Operations.
You will manage the day-to-day Pick up and Delivery of Customers Laundry
You
will manage the day-to-day stream of emails, phone calls, text
messages, or anything that comes your way while troubleshooting and
maintaining happiness across the board. We are looking someone who first
and foremost love solving other people’s problems. You must also have
strong written and oral communication skills, a team first attitude and a desire to grow with the company.
JOB RESPONSIBILITIES
Your responsibilities will include:
Manage scheduling of pickup and drop-off of laundry
Respond to inbound calls, texts and emails from customers, vendors etc
Go above and beyond to ensure satisfaction and delight for customers
Work with team to improve product and customer experience
Be a passionate Washist representative
QUALIFICATIONS/REQUIREMENTS
Minimum of Diploma/OND
1+ year(s) of related experience is a plus
Must posses a valid drivers licence
Must be able to drive a manual vehicle
Knowledge of the roads and areas on the Island
Compensation and Benefits
Compensation will be attractive salary and an invaluable experience at an exciting and innovative new company.
TO APPLY
Interested and qualified candidates should send their CV's to: jobs@washist.com
DUE DATE: 18 June, 2015
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