This commitment has led to the growth of our active subscriber base to over 21 million in just six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.
MANAGER, SERVICE ASSURANCE
JOB SUMMARY
To manage Performance and Drive test team, ensure that all services offered over Etisalat network to customers are met for an optimal subscriber experience, to support, contribute and integrate within the organisation's annual business plan, budget and long term strategy.
PRINCIPAL FUNCTIONS
Responsible for monitoring network performance to ensure conformance with formulated performance strategy and KPIs.
Co-ordinate team to make sure all Etisalat services being offered by Etisalat to her customers are tested and ensure timely escalation to all concerned teams to resolve issues affecting such service.
Liaise and manage feedback from other department by creating trackers that keep record of all actions points being taking. This is to ensure that all issues detected in the drive test activities are resolved accordingly.
System and process establishment to meet up with Etisalat and NCC drive test activities.
Responsible for delivering all quality of service projects, trials that will improve the performance of Etisalat Nigeria Network.
Responsible for defining KPI threshold for Etisalat Nigeria Technical Vendors
Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service.
Responsible for managing relationship with vendors to deliver good quality for Etisalat network.
Ensure proper management and timely implementation of all strategic initiatives within unit.
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
Track the best practices for quality of service in the Global telecoms market and advice the Head, Network Performance and Service Assurance as required.
Develop and maintain systems to establish standards relating to activities and products.
Demonstrate ability to meet deadlines and mange execution of periodic service assurance tests, quarterly benchmark drive and network quality check test.
Ensure Operation team is fulfilling all services promise to offer customers are met by creating trackers that will keep record of detected issues during service assurance test and how they are been resolved.
Develop and maintain systems to measure performance against established standards.
Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
Plan and manage the team's activities in accordance with agreed budgets and time scales.
Executive Reporting and presentation of drive test result to the top management.
Co-ordinate and support to achieve team quarterly drive test activities. www.nigerianbestforum.com
Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc)
Liaise with customers and suppliers (where impacting/affected by quality issues)
Problem management and follow-up on every service assurance and drive test until closure and KPI fulfillment.
Perform other duties as instructed by the Head, Network Performance and Service Assurance.
EDUCATIONAL REQUIREMENTS
First degree in Electrical Engineering
EXPERIENCE, SKILLS & COMPETENCIES
Six (6) to Eight (
years relevant work experience with at least three (3) years in a supervisory positionNetwork Operations
Service Continuity Management, Monitoring and Control
Telecommunications & Mobile Network Standards & Specifications
Teaming
Communication
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
SPE...T, SUPPLY QUALITY ASSURANCE
JOB SUMMARY
Coordinate efficient vendor database management and purchase order processing to support the smooth operations of procurement division.
PRINCIPAL FUNCTIONS
Provide relevant input in the articulation and implementation of the procurement strategy & policies for Etisalat.
Keep a--- of global and local best practice as it relates to procurement management.
Establish and maintain relationships with key internal and external stakeholders.
Ensure timely processing and approval of purchase orders inline with approved authority limits.
Facilitate the implementation of improved administrative and clerical procedures to enhance vendor database management and purchase order processing.
Coordinate the monitoring of past track records of new suppliers/vendors/contractors.
Ensure the establishment and maintenance of a database for suppliers/vendors/contractors and ensure its integrity.
Provide relevant input in the evaluation and selection of vendors/contractors and the negotiation of contracts.
Ensure accurate record keeping of procurement contracts with suppliers/vendors/contractors.
Ensure the ongoing evaluation of vendor performance and regular update of the database with the vendor rating.
Coordinate the efficient and effective execution of all administrative tasks within the department.
Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Contract Management
Perform any other duties as assigned by the Head,Contract Management.
Educational Requirements
First degree or equivalent in a relevant discipline from a recognized university.
EXPERIENCE, SKILLS & COMPETENCIES
Three (3) to five (5) years work experience preferably in a procurement function.
Industry knowledge
Procurement Management
Communication
ERP Applications
MS Office especially Excel
Stakeholder Relationship Management
Personal Effectiveness
Customer Focus
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
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